Customers don't like waiting, they need instant help. They need it right now. Keeping people waiting for more than two hours to get the initial help means there is a 90% chance you are going to lose your customers.
Which simply means customer churn goes up.
In order to help a customer effectively, your support agent can speak to at most 2 users at a time. Good business days are supposed to be good, but they build up your customer waiting queues and support tickets. Chatbot can be around 24/7 to all 1,000 customers at once. Never let your customer queue build up again.
Online chatbots save time and effort by automating customer support. Gartner forecasts that by 2020, over 85% of customer interactions will be handled without a human. However, the opportunities provided by chatbot systems go far beyond giving responses to customer inquiries. They are also used for other business tasks, like collecting information about users, helping to organize meetings and reducing overhead costs. There is no wonder that size of the chatbot market is growing exponentially.
Busy professionals appreciate the convenience of making an appointment in just a few seconds, by typing a request or selecting an option on a chat window.
They can do it outside of business hours, and even on weekends, without having to visit the clinic in person or even make a phone call.
The simplicity of the process also caters to the needs disabled patients.
With chatbots, your customers no longer need to make a call to reserve a table, wait for staff to attend to them or wait in line for tables to free up. Restaurants don’t need to have a exclusive service executive for the customers either.
Bots can be programmed to carry out a loads of tasks ranging from answering FAQs, making a reservation, ordering food or processing payment.
The bot can carry out these tasks in manner similar to a service executive. The customer uses the chatbot to order a burger. Post assessing the order, an intelligent chatbot can offer suggestions on pairing that burger with a drink.